IT podrškaIT Support

Jedna tačka kontakta za ceo vaš ITOne point of contact for all your IT

Jedinstveno i centralizovano upravljanje kompletnom IT infrastrukturom — od mreža i servera, do radnih stanica i aplikacija.Unified, centralized management of your entire IT infrastructure — from networks and servers to workstations and applications.

Umesto da tražite pomoć na više strana, imate jedan tim koji poznaje vaš sistem, odgovara brzo i rešava probleme pre nego što prerastu u prekid rada.Instead of chasing help in different places, you get one team that knows your systems, responds quickly and fixes problems before they turn into downtime.

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Šta obuhvataWhat it includes

IT podrškaIT Support

Jedinstveno i centralizovano upravljanje kompletnom IT infrastrukturom — od mreža i servera, do radnih stanica i aplikacija.Unified, centralized management of your entire IT infrastructure — from networks and servers to workstations and applications.

Helpdesk za korisnikeUser helpdesk

Prijava problema telefonom, mejlom ili kroz klijentski portal, sa jasnim statusom svakog zahteva.Report issues by phone, email or through the client portal, with a clear status on every request.

Upravljanje serverima i radnim stanicamaServer and workstation management

Redovno održavanje, nadogradnje i rešavanje problema na opremi koju koristi vaš tim.Regular maintenance, updates and troubleshooting for the equipment your team uses.

Zakrpe i rutinsko održavanjePatching and routine maintenance

Sistemi se ažuriraju planirano, van radnog vremena kad god je to moguće.Systems are updated on a schedule, outside business hours whenever possible.

Savetovanje i planiranjeAdvisory and planning

Pomažemo da planirate nabavke i budžet za IT na osnovu stvarnih potreba, ne pretpostavki.We help you plan IT purchases and budget based on real needs, not guesswork.

Definisano vreme odzivaDefined response time

Znate unapred koliko brzo možemo da odgovorimo na hitan zahtev.You know in advance how quickly we can respond to an urgent request.

ProcesProcess

Kako radimoHow we work

Isti jasan proces za svaku uslugu.The same clear process for every service.

1. Analiza stanjaAssessmentBesplatan pregled postojeće infrastrukture i identifikacija rizika.A free review of your existing infrastructure and identification of risks.
2. Predlog rešenjaProposed solutionKonkretan plan i ponuda prilagođeni veličini i potrebama vaše firme.A concrete plan and quote tailored to the size and needs of your company.
3. ImplementacijaImplementationPostavljanje, migracija i konfiguracija bez prekida u radu.Setup, migration and configuration without disrupting your operations.
4. Kontinuirana podrškaOngoing supportMonitoring, održavanje i helpdesk podrška 24/7, uz mesečne izveštaje.Monitoring, maintenance and 24/7 helpdesk support, with monthly reports.

Razgovarajmo o vašoj infrastrukturiLet's talk about your infrastructure

Zakažite besplatnu analizu stanja i saznajte gde vaš sistem može da bude bolji.Book a free assessment and find out where your systems can be better.

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